Refund Policy

TradingOS is currently operated by Lesedi Meso, trading as TradingOS, in South Africa. TradingOS is not currently operated by a registered company. Operator details may be updated if TradingOS is incorporated or otherwise restructured.

This Refund Policy explains how subscription charges, cancellations, and refund requests are handled for TradingOS. It is designed to be understandable while respecting mandatory consumer rights.

Paid plans are billed on a recurring basis (for example monthly or annually) according to the plan you select. Fees are charged in advance for each billing period unless stated otherwise at checkout.

Payments may be processed by third-party payment service providers. The applicable payment provider and its terms will be presented during checkout. Recurring charges continue until you cancel through the billing tools provided in your account or as directed during checkout.

You may cancel at any time. Cancellation stops future renewals. Unless otherwise required by law or stated at checkout, you may retain access to paid features through the end of the current billing period that you have already paid for.

When cancellation takes effect at period end, your account may remain on a paid tier until the end of the prepaid period, after which access reverts according to your account state.

Refund requests may be reviewed based on circumstances, including how much of the billing period has elapsed, whether the service was materially unavailable, duplicate or incorrect charges, and applicable consumer law. We do not offer a blanket guarantee of refunds for change-of-mind after use.

If you believe you were charged incorrectly or twice for the same period, contact us promptly with relevant details. Verified duplicate or erroneous charges are typically corrected or refunded.

If a technical issue prevented meaningful use of a paid feature, tell us what happened and when. We may offer account credits, extended access, or a partial refund depending on the situation.

If a free trial is offered, trial terms will be shown before you subscribe. You should cancel before the trial ends if you do not want to convert to paid billing. Trial eligibility may be limited to one per user or household as described in the product.

Promotional pricing or coupons may have additional terms displayed at the time of the offer. Refunds for promotional purchases follow this policy and any offer-specific terms.

Chargebacks and payment disputes may be handled by your bank or the payment provider under their rules. We may provide transaction information to resolve disputes. Contact us first when possible so we can help directly.

Nothing in this Refund Policy removes or limits mandatory consumer rights available to you under applicable law, including rights that may apply in South Africa or your country of residence.

We may deny refunds where there is evidence of abuse, repeated chargeback fraud, or violation of our Terms of Service.

Refund requests and billing questions: /contact. Include your account email, approximate charge date, and a brief description of the issue.